Refund Policy
Last Updated: June 16, 2026
REFUND POLICY
LUMSAS Nyro Website: https://lumsas.com/marketplace/nyro/ Contact: contact@lumsas.com Address: Midnapore, 721101, West Bengal
Last Updated: June 16, 2026 Effective Date: June 16, 2026
PREAMBLE
This Refund Policy ("Policy") sets out the terms and conditions under which LUMSAS Nyro ("the Company," "we," "us," or "our") will consider and process requests for refunds from users who have purchased a license through our website at https://lumsas.com/marketplace/nyro/.
This Policy forms part of our Terms of Service and must be read in conjunction with them. By completing a purchase on our platform, you acknowledge that you have read, understood, and accepted this Policy in full.
This Policy has been prepared in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable to digital goods and software services sold in India.
SECTION 1 — NATURE OF THE PRODUCT
LUMSAS Nyro sells digital software licenses. Upon the successful completion of a purchase, a license is issued to you and is immediately bound to the specific computer (identified by its hardware characteristics) on which you register it. The Company's proprietary system logics — the core intellectual property of the Company — become active on your registered computer upon installation and activation of the Software.
THE LICENSE IS PERMANENTLY AND IRREVOCABLY BOUND TO THE SINGLE REGISTERED COMPUTER ("Licensed Computer") AT THE MOMENT OF ACTIVATION. THE LICENSE IS NOT TRANSFERABLE TO ANY OTHER DEVICE, MACHINE, OR OPERATING SYSTEM INSTALLATION, UNDER ANY CIRCUMSTANCES. THIS BINDING IS THE FUNCTIONAL EQUIVALENT OF OPENING A SEALED PRODUCT: ONCE ACTIVATED, THE LICENSE HAS BEEN CONSUMED AND USED.
Because each license activates on one computer to keep this a one-time payment rather than a subscription, this binding is permanent and applies in all cases — including voluntary upgrades, and lost, stolen, or broken computers. There is no transfer, replacement activation, or refund available on this basis.
Because the Company's system logics are activated and exposed to you immediately upon binding the license to your computer, we urge you to review all product descriptions, features, and system requirements published on our website thoroughly before completing payment.
If you have any questions about the Service prior to purchasing, you are encouraged to contact us at contact@lumsas.com before making any payment. We will be happy to assist.
SECTION 2 — REFUND WINDOW
We offer refunds ONLY if BOTH of the following conditions are met simultaneously: (1) The refund request is submitted within three (3) calendar days from the date of purchase as recorded in our systems; AND (2) the license has NOT yet been activated, meaning the installation command has not been run and the license has not been bound to any computer.
THE REFUND WINDOW CLOSES AUTOMATICALLY AND PERMANENTLY UPON WHICHEVER OF THE FOLLOWING OCCURS FIRST: (a) THREE (3) CALENDAR DAYS FROM THE DATE OF PURCHASE; OR (b) THE RUNNING OF THE INSTALLATION OR ACTIVATION COMMAND ON ANY COMPUTER. ONCE EITHER THRESHOLD IS CROSSED, NO REFUND WILL BE ISSUED UNDER ANY CIRCUMSTANCES WHATSOEVER, REGARDLESS OF THE REASON STATED.
SECTION 3 — CONDITIONS FOR REFUND ELIGIBILITY
A refund request will only be considered if ALL of the following conditions are satisfied simultaneously:
3.1 The request is submitted within the three (3) day window specified in Section 2 of this Policy;
3.2 THE LICENSE HAS NOT BEEN ACTIVATED OR BOUND TO ANY COMPUTER. A license that has been activated and bound to a computer has been fully consumed and is non-refundable, in the same way that a sealed product cannot be returned once the seal has been broken and its contents have been accessed. An unactivated license may be eligible for refund on verified technical grounds only;
3.3 The reason for the refund request is a verifiable technical failure (e.g., the MCP server fails to install on a supported operating system, or core functionalities fail to initialize) that prevents the Software from being installed on your computer in the manner described in the product documentation, and which cannot be resolved by our support team. Dissatisfaction with results, outcomes, or personal preference does not constitute a technical failure;
3.4 You have contacted our support team at contact@lumsas.com prior to submitting the refund request, and have allowed us a minimum of forty-eight (48) hours from the time of our first response to attempt to diagnose and resolve the issue;
3.5 Our support team was unable to resolve the issue within the refund window despite reasonable efforts;
3.6 You have not violated any provision of our Terms of Service prior to or at the time of making the refund request;
3.7 You have not previously received a refund from the Company for any product or service. The Company does not issue refunds to any customer more than once under any circumstances, regardless of the reason stated;
3.8 You have not made any public statement, social media post, or review — whether accurate or inaccurate — that the Company, in its sole discretion, considers defamatory, harmful to its reputation, or in violation of the Company's intellectual property rights. Making such a statement prior to or during the refund process constitutes an automatic forfeiture of any refund entitlement;
3.9 You have provided complete and truthful information in your refund request. Any misrepresentation, exaggeration, or fabrication of facts in a refund request constitutes fraud and will result in the immediate rejection of the request, permanent account termination, and, where appropriate, referral to law enforcement authorities.
ALL CONDITIONS IN THIS SECTION 3 ARE CUMULATIVE AND MUST ALL BE SATISFIED SIMULTANEOUSLY. FAILURE TO SATISFY ANY ONE CONDITION RENDERS THE REQUEST INELIGIBLE, AND THE COMPANY WILL NOT CONSIDER ANY ARGUMENT THAT THE REMAINING CONDITIONS ARE SATISFIED. THE COMPANY'S DETERMINATION OF WHETHER THE CONDITIONS ARE SATISFIED IS FINAL AND BINDING.
SECTION 4 — CIRCUMSTANCES IN WHICH NO REFUND WILL BE ISSUED
No refund will be issued in any of the following circumstances, regardless of when the request is submitted:
4.1 ACTIVATED LICENSE — SEALED PRODUCT RULE
Your license has been activated and bound to a computer. An activated license is like a packet of chips that has been opened: once the seal is broken and the contents have been accessed and exposed to you, the product cannot be returned. The Company's system logics are permanently exposed to you upon activation, and no refund will be issued regardless of subsequent circumstances.
4.2 CHANGE OF MIND OR PREFERENCE
You have changed your mind about the purchase, found an alternative product, or no longer wish to use the Service for any personal reason. A change of mind does not entitle you to a refund under Indian law for digital services of this nature.
4.3 DISSATISFACTION WITH RESULTS
You are dissatisfied with the output, quality, or performance of any third-party artificial intelligence tool that you use in conjunction with our Service. The performance of third-party tools is entirely outside our control, and such dissatisfaction does not constitute a defect in our Service.
4.4 INCOMPATIBLE TOOL OR SYSTEM
The artificial intelligence tool or operating environment you are using is not listed as compatible with our Service in the product documentation available at the time of your purchase.
4.5 VIOLATION OF TERMS OF SERVICE
You have violated any provision of our Terms of Service prior to or in connection with the refund request. In particular, any attempt to read, reproduce, copy, or distribute the Company's system logics — by any means whatsoever — permanently forfeits your entitlement to a refund and may expose you to civil and criminal liability.
4.6 SHARING OR MISUSE OF LICENSE
You have shared your license, account credentials, or access with any other person, or have attempted to operate the Software on a computer other than your registered computer without authorisation.
4.7 ACCOUNT SUSPENSION OR TERMINATION FOR CAUSE
Your account has been suspended or terminated by the Company due to a violation of the Terms of Service. A refund will not be issued following a termination for cause.
4.8 UNAUTHORISED CHARGEBACK OR PAYMENT DISPUTE
You have initiated, or threatened to initiate, a chargeback, payment reversal, or dispute with Razorpay, your bank, or any payment network, without first completing the refund process set out in this Policy. Initiating an unauthorised chargeback constitutes a material breach of our Terms of Service. The Company reserves the right to contest any such chargeback, to suspend your account and license immediately, and to recover all associated costs, including legal fees and chargeback penalties imposed by the payment processor.
4.9 REQUEST SUBMITTED AFTER THE REFUND WINDOW
The refund request has been submitted more than three (3) calendar days after the date of purchase.
4.10 PROMOTIONAL AND DISCOUNTED PURCHASES
Your purchase was made using a promotional code, discount, affiliate code, or any other mechanism that reduced the standard price. Such purchases are final and non-refundable under all circumstances, as the benefit of the discount constitutes adequate consideration for the waiver of the refund right. No refund will be issued on any purchase where any form of price reduction was applied at the time of checkout.
4.11 CHANGE OF OPERATING SYSTEM OR HARDWARE
You have reinstalled your operating system, reformatted your computer, or changed, upgraded, or replaced any hardware components. The license is bound to the specific hardware configuration of the Licensed Computer at the time of the activation command. Any change to the operating system or hardware — regardless of the reason, including hardware failure, upgrade, or theft — does not entitle you to any continuation, transfer, or replacement of the license. The license is absolutely non-transferable. No exceptions exist. A new license must be purchased for any new or modified computer.
4.12 CHANGE OF CIRCUMSTANCES
Your financial circumstances, business situation, or technical environment have changed after the date of purchase in a manner that makes the Service less useful or irrelevant to you. Changes in your personal or business circumstances after purchase are entirely outside the Company's control and responsibility, and they do not entitle you to a refund.
4.13 FAILURE TO TEST BEFORE PURCHASE
You failed to test or evaluate the Service adequately before completing your purchase. The Company provides extensive documentation, FAQs, and support channels to allow prospective purchasers to make informed decisions. The failure to use these resources before purchasing is not grounds for a refund.
4.14 THIRD-PARTY API OR PLATFORM CHANGES
A third-party AI platform, API, or service that you use in conjunction with the Company's Software has changed its pricing, terms, features, or availability. The Company has no control over third-party platforms and accepts no liability for their actions. Such changes do not affect the functionality of the Company's own Software and system logics and are not grounds for a refund.
4.15 DAMAGE TO DEVICE OR DATA
You claim that the Company's Software caused damage to your computer, data loss, or any other adverse outcome on your device. The Company's Software operates solely as a communication layer to AI agents and does not modify, overwrite, or interfere with any physical hardware, operating system processes, or other software beyond what is strictly necessary for its operation. The Company is not responsible for any damage to your device or data arising from: (a) pre-existing hardware or software faults; (b) actions of any AI agent or code generated by any AI agent; (c) third-party software, viruses, or malware; (d) operating system updates or driver conflicts; or (e) any other cause beyond the Company's direct control. Claims of device damage do not constitute grounds for a refund.
4.16 LEGAL THREATS OR CONSUMER COMPLAINTS USED AS LEVERAGE
You have threatened to initiate legal proceedings, file a consumer complaint, lodge a regulatory complaint, or post negative reviews for the purpose of pressuring the Company into issuing a refund to which you are not entitled under this Policy. Such conduct constitutes attempted extortion, is a material breach of our Terms of Service, and permanently forfeits any refund entitlement. The Company will not issue any refund in response to threats of any kind. The Company reserves the right to report such conduct to the appropriate law enforcement authorities and to seek damages.
SECTION 5 — HOW TO SUBMIT A REFUND REQUEST
All refund requests must be submitted exclusively by email to:
Contact: contact@lumsas.com
We do not accept refund requests through any other channel, including social media, third-party platforms, or telephone. Requests received through any channel other than email will not be processed.
Your refund request email must include all of the following information. Incomplete requests will not be processed, and the three (3) day window continues to run regardless:
(a) Your full name as registered on your LUMSAS Nyro account; (b) Your registered email address; (c) Your Razorpay Order ID or Payment ID, as found in your purchase confirmation email; (d) The date on which you made the purchase; (e) Confirmation of whether or not the license has been activated and bound to a computer; (f) A clear and specific description of the technical issue you are experiencing (for unactivated licenses only); (g) A description of the steps you have already taken to resolve the issue, including any correspondence with our support team; (h) Your operating system and version; (i) Any relevant screenshots or error records that demonstrate the issue.
SECTION 6 — PROCESSING OF APPROVED REFUNDS
6.1 We will acknowledge receipt of your refund request within two (2) business days.
6.2 We will communicate our decision within three (3) business days of receiving a complete and valid refund request.
6.3 If your refund is approved, we will initiate the refund through Razorpay to the original payment method used at the time of purchase. The time taken for the refunded amount to reflect in your account will depend on Razorpay's processing timelines and your bank or payment service provider. This typically takes between five (5) and ten (10) business days. LUMSAS Nyro is not responsible for any delays on the part of Razorpay or your financial institution.
6.4 Upon approval and initiation of a refund, your license will be immediately and permanently revoked. You will be required to uninstall the Software from your computer forthwith.
6.5 LUMSAS Nyro does not offer partial refunds. Refunds, where approved, are issued for the full amount paid only.
6.6 Refunds are processed exclusively through Razorpay to the original payment instrument. We do not issue refunds by bank transfer, cash, or any other method.
SECTION 7 — FAILED PAYMENT AND NON-DELIVERY
If your payment was successfully processed by Razorpay but you did not receive your license key within twenty-four (24) hours of the confirmed payment, please contact us immediately at contact@lumsas.com with your Razorpay Payment ID. This is a fulfilment matter, not a refund matter, and we will resolve it promptly at no additional cost to you.
SECTION 8 — CONSUMER RIGHTS UNDER INDIAN LAW
Nothing in this Refund Policy is intended to limit or exclude any statutory right you may hold under the Consumer Protection Act, 2019, or any other applicable Indian law, to the extent that such rights cannot be excluded by agreement between the parties.
If you believe your statutory consumer rights have not been honoured, you may contact the following authorities:
— National Consumer Helpline (NCH): 1800-11-4000 — Consumer Online Resource and Empowerment Centre: consumerhelpline.gov.in — The appropriate Consumer Disputes Redressal Commission in your jurisdiction, under the Consumer Protection Act, 2019.
We encourage you to contact us directly at contact@lumsas.com in the first instance, as we are committed to resolving all genuine complaints in good faith and in a timely manner.
SECTION 9 — CHANGES TO THIS POLICY
We reserve the right to amend this Refund Policy at any time. For purchases made before the effective date of any amendment, the version of this Policy that was in force at the time of purchase shall apply. Revised policies will be published on our website with an updated effective date.
SECTION 10 — CONTACT
All refund communications must be directed to:
Email: contact@lumsas.com Website: https://lumsas.com/marketplace/nyro/
SECTION 11 — ANTI-ABUSE COMMITMENT
The Company's refund policy exists to protect genuine users who encounter verifiable technical difficulties with an unactivated license. The Company takes a zero-tolerance approach to refund abuse. Refund abuse includes, without limitation: (a) activating the license (thereby binding it to a computer and consuming it) and then claiming a refund; (b) purchasing the Service with the intention of using it and then claiming a refund; (c) making false technical claims to obtain a refund; (d) using the refund process as a mechanism to obtain the Service free of charge; (e) filing a chargeback after a refund request has been denied; and (f) coordinating with others to exploit the refund process.
The Company actively monitors for patterns of refund abuse and will immediately and permanently ban any user found to have engaged in such behaviour. The Company will not hesitate to take legal action, including filing complaints with the Cyber Crime Cell of the appropriate police authority, against any individual found to have obtained a refund by fraud or misrepresentation.
SECTION 12 — ACKNOWLEDGEMENT
BY COMPLETING YOUR PURCHASE, YOU IRREVOCABLY ACKNOWLEDGE THAT: (a) YOU HAVE READ THIS REFUND POLICY IN ITS ENTIRETY; (b) YOU UNDERSTAND THAT THE REFUND WINDOW CLOSES UPON WHICHEVER OCCURS FIRST: THREE (3) CALENDAR DAYS FROM PURCHASE, OR THE RUNNING OF THE INSTALLATION COMMAND — AND THAT AFTER EITHER EVENT, NO REFUND IS POSSIBLE UNDER ANY CIRCUMSTANCES; (c) YOU UNDERSTAND THAT A LICENSE WHICH HAS BEEN ACTIVATED AND BOUND TO A COMPUTER IS NON-REFUNDABLE UNDER ANY CIRCUMSTANCES, LIKE A SEALED PRODUCT ONCE OPENED; (d) YOU UNDERSTAND THAT YOUR LICENSE ACTIVATES ON ONE COMPUTER AND STAYS THERE, AND THIS APPLIES IN ALL CASES, INCLUDING IF THE COMPUTER IS LOST, STOLEN, OR STOPS WORKING — THERE IS NO TRANSFER OR REPLACEMENT ACTIVATION; (e) YOU UNDERSTAND THAT THE COMPANY'S SOFTWARE DOES NOT HARM OR INTERACT WITH YOUR PHYSICAL HARDWARE AND THAT LUMSAS Nyro IS NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE FROM ANY OTHER CAUSE; (f) YOU UNDERSTAND THAT THE COMPANY'S DECISION ON REFUND REQUESTS IS FINAL AND BINDING; (g) YOU AGREE NOT TO INITIATE A CHARGEBACK OR PAYMENT DISPUTE WITHOUT FIRST EXHAUSTING THE PROCESS SET OUT IN THIS POLICY; AND (h) YOU HAVE MADE YOUR PURCHASE FREELY, WITH FULL KNOWLEDGE OF THIS POLICY AND WITHOUT RELIANCE ON ANY REPRESENTATION NOT EXPRESSLY SET OUT IN THE COMPANY'S PUBLISHED PRODUCT DOCUMENTATION.
GOVERNING LAW
This Refund Policy is governed by and shall be construed in accordance with the laws of India. Any dispute arising under this Policy is subject to the dispute resolution mechanism set out in our Terms of Service.